| NOTICE |
Return & Exchange Policy
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Exchange or Refund for any reason within 7 days upon receipt the item. we would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage. If you only find out later, we could still arrange exchange at our warehouse however we are unable to pickup from your house. Appreciate your kind understanding.
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| NOTICE |
Collection & Delivery Timeline
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Seller |
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See all notices |
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For Self-Collection, you can collect next day after purchase with e-Tickets.
For Singpost Delivery, it will take 3-5 business days with no tracking number. We will not be responsible for any loss mail.
For Qxpress, it will take 2 business days on average with tracking info provided. It's highly recommended.
For Qx Quick Delivery, you can choose your preferred timeslot. However for Sunday Delivery, you must place order by Sat 10am.
If you need the item urgently, we would recommend you to go for self collection or choose Qx Quick Delivery.
For any other queries, please email us via ology.deal@gmail.com
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| FAQ |
Why buy from us? There are 3 reasons:
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Seller |
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1. We have a local Warehouse of 2800 s.q. in Singapore. We can provide tailored service catered to your needs via email, SMS, phone call and even face to face at our sales counter.
2. We do take FULL responsibility on all products we sell. Unlike normal online sellers, we can't afford to commit fraud or just disappear whenever there is a big problem. (Sometimes you just have NO WAY to find them!)
3. We have been selling on qoo10 since 2011 with Thousands of Genuine Positive Reviews across a wide range of products for years. We do read and follow up all the reviews and seek for improvement to meet you 100% Satisfaction. For any item not in good condition, you can always contact us for a replacement.
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| FAQ |
Where is your Warehouse? How to do "Stock Pickup".
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"Ology Warehouse" is located @ 1092 Lower Delta Road #07-04 (S) 169203 Open Mon-Sat 11am-7pm. For Warehouse Pickup or delivery related issue, pls SMS 8425-6347 or email ology.deal@gmail.com. It's a must to present your Qoo10 e-Ticket for pickup. Please refer to the e-ticket for the exact pickup location.
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| 32848931 |
Specifications |
suc******* |
2018-09-03 |
Answered |
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Is the round carpet also 2CM thick? I need exactly 2CM, but smaller size (3ftx3ft). Do you have anything suitable? |
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[Re] Specifications
Hello, its more thinner and we have no more thicker than it. apologies thanks |
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| 32749394 |
Would like to know the size |
mkt******* |
2018-08-24 |
Answered |
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Can I ask if you will have the bigger sized ones? I'm interested in the 190 by 240 size, do let me know if you have this. |
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[Re] Would like to know the size
hi we have only 130cm and 190cm all are standard size. thanks |
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| 32739406 |
Inquiry for the item from aud**** |
aud******* |
2018-08-23 |
Answered |
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May I know what the size of the round carpet? Thank you. |
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[Re] Inquiry for the item from aud****
round we have 100cm and 150cm . thanks |
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| 32735297 |
how to wash? |
QJM******* |
2018-08-22 |
Answered |
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Hi,
i'm looking at get option 1, 190cm x 190cm.
may i ask, how should it be washed for such size?
kindly advise so i can proceed with my decision
thanks! |
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[Re] how to wash?
Hi you can wash it using hand wash or used washing machine. make sure to set it in a soft mode with a mild soap. thanks |
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| 32460152 |
Inquiry for the item from pek**** |
pek******* |
2018-07-25 |
Answered |
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Is this washable? |
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[Re] Inquiry for the item from pek****
Hi yes it is washable, but if your going to used a machine please make sure to put in a soft mode thanks
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| 32405057 |
Restock |
dog******* |
2018-07-20 |
Answered |
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Will you be restocking 190x190 Navy Carpet soon? |
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[Re] Restock
Hi we will restock it in 2 weeks time thanks |
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| 32314647 |
Inquiry for the item from zar**** |
zar******* |
2018-07-10 |
Answered |
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Is there a stock for light blue? 180 by 200 |
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[Re] Inquiry for the item from zar****
Hi we dont have size carpet. we only have available in 130*190 andm190*190cm thanks |
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| 32278182 |
Japanese Carpet Living Room |
jan******* |
2018-07-07 |
Answered |
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Would like to know if the carpet is washable |
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[Re] Japanese Carpet Living Room
Hi yes it is wahsable, you can use handwash or in wahsing machine in a sofe mode and mild soap. thanks |
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