| NOTICE |
Return & Exchange Policy
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Exchange or Refund for any reason within 7 days upon receipt the item. we would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage. If you only find out later, we could still arrange exchange at our warehouse however we are unable to pickup from your house. Appreciate your kind understanding.
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| NOTICE |
Collection & Delivery Timeline
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Seller |
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See all notices |
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For Self-Collection, you can collect next day after purchase with e-Tickets.
For Singpost Delivery, it will take 3-5 business days with no tracking number. We will not be responsible for any loss mail.
For Qxpress, it will take 2 business days on average with tracking info provided. It's highly recommended.
For Qx Quick Delivery, you can choose your preferred timeslot. However for Sunday Delivery, you must place order by Sat 10am.
If you need the item urgently, we would recommend you to go for self collection or choose Qx Quick Delivery.
For any other queries, please email us via ology.deal@gmail.com
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| FAQ |
Why buy from us? There are 3 reasons:
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Seller |
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1. We have a local Warehouse of 2800 s.q. in Singapore. We can provide tailored service catered to your needs via email, SMS, phone call and even face to face at our sales counter.
2. We do take FULL responsibility on all products we sell. Unlike normal online sellers, we can't afford to commit fraud or just disappear whenever there is a big problem. (Sometimes you just have NO WAY to find them!)
3. We have been selling on qoo10 since 2011 with Thousands of Genuine Positive Reviews across a wide range of products for years. We do read and follow up all the reviews and seek for improvement to meet you 100% Satisfaction. For any item not in good condition, you can always contact us for a replacement.
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| FAQ |
Where is your Warehouse? How to do "Stock Pickup".
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Seller |
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"Ology Warehouse" is located @ 1092 Lower Delta Road #07-04 (S) 169203 Open Mon-Sat 11am-7pm. For Warehouse Pickup or delivery related issue, pls SMS 8425-6347 or email ology.deal@gmail.com. It's a must to present your Qoo10 e-Ticket for pickup. Please refer to the e-ticket for the exact pickup location.
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| 34694353 |
Inquiry for the item from alo**** |
alo******* |
2019-02-21 |
Answered |
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What is the diameter of the circle mat? |
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[Re] Inquiry for the item from alo****
100*100cm or 150*150cm |
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| 34551224 |
Inquiry for the item from nan**** |
nan******* |
2019-02-05 |
Answered |
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Hi when will you restock 190cm by 190cm Navy color? |
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[Re] Inquiry for the item from nan****
Restocking in 4-5 weeks. thanks |
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| 34476402 |
Inquiry for the item from chu**** |
chu******* |
2019-01-26 |
Answered |
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What is the diameter of the round carpet? |
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[Re] Inquiry for the item from chu****
HI, sizes was indicated on the page. you can tiick the option details for round.
https://www.qoo10.sg/item/JAPANESE-CARPET-LIVING-ROOM-HOME-HOUSE-THICK-FLOOR-MAT-PLAYMAT/413087080
Thanks |
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| 34476361 |
Inquiry for the item from ohc**** |
ohc******* |
2019-01-26 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ohc****
Secret Inquiry |
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| 34390921 |
Inquiry for the item from suz**** |
suz******* |
2019-01-18 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from suz****
Secret Inquiry |
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| 34252138 |
Inquiry for the item from qur**** |
qur******* |
2019-01-05 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from qur****
Secret Inquiry |
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| 34155687 |
Inquiry related delivery from bri**** |
bri******* |
2018-12-26 |
Answered |
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Can arrange deliver after 6:30pm (Mon~Fri) or Saturday before 12pm? |
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[Re] Inquiry related delivery from bri****
driver will contact you before delivery and you may schedule with them the time/date you want thanks |
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| 34140055 |
Inquiry related delivery from joc**** |
joc******* |
2018-12-25 |
Answered |
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Can you arrange delivery during weekend or 3 Jan |
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[Re] Inquiry related delivery from joc****
delivery takes 2-3 working days excluding public holidays and sundays. thanks |
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