| NOTICE |
Return & Exchange Policy
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Exchange or Refund for any reason within 7 days upon receipt the item. we would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage. If you only find out later, we could still arrange exchange at our warehouse however we are unable to pickup from your house. Appreciate your kind understanding.
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| NOTICE |
Collection & Delivery Timeline
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Seller |
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See all notices |
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For Self-Collection, you can collect next day after purchase with e-Tickets.
For Singpost Delivery, it will take 3-5 business days with no tracking number. We will not be responsible for any loss mail.
For Qxpress, it will take 2 business days on average with tracking info provided. It's highly recommended.
For Qx Quick Delivery, you can choose your preferred timeslot. However for Sunday Delivery, you must place order by Sat 10am.
If you need the item urgently, we would recommend you to go for self collection or choose Qx Quick Delivery.
For any other queries, please email us via ology.deal@gmail.com
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| FAQ |
Why buy from us? There are 3 reasons:
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Seller |
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1. We have a local Warehouse of 2800 s.q. in Singapore. We can provide tailored service catered to your needs via email, SMS, phone call and even face to face at our sales counter.
2. We do take FULL responsibility on all products we sell. Unlike normal online sellers, we can't afford to commit fraud or just disappear whenever there is a big problem. (Sometimes you just have NO WAY to find them!)
3. We have been selling on qoo10 since 2011 with Thousands of Genuine Positive Reviews across a wide range of products for years. We do read and follow up all the reviews and seek for improvement to meet you 100% Satisfaction. For any item not in good condition, you can always contact us for a replacement.
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| FAQ |
Where is your Warehouse? How to do "Stock Pickup".
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"Ology Warehouse" is located @ 1092 Lower Delta Road #07-04 (S) 169203 Open Mon-Sat 11am-7pm. For Warehouse Pickup or delivery related issue, pls SMS 8425-6347 or email ology.deal@gmail.com. It's a must to present your Qoo10 e-Ticket for pickup. Please refer to the e-ticket for the exact pickup location.
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| 32405057 |
Restock |
dog******* |
2018-07-20 |
Answered |
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Will you be restocking 190x190 Navy Carpet soon? |
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[Re] Restock
Hi we will restock it in 2 weeks time thanks |
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| 32314647 |
Inquiry for the item from zar**** |
zar******* |
2018-07-10 |
Answered |
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Is there a stock for light blue? 180 by 200 |
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[Re] Inquiry for the item from zar****
Hi we dont have size carpet. we only have available in 130*190 andm190*190cm thanks |
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| 32278182 |
Japanese Carpet Living Room |
jan******* |
2018-07-07 |
Answered |
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Would like to know if the carpet is washable |
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[Re] Japanese Carpet Living Room
Hi yes it is wahsable, you can use handwash or in wahsing machine in a sofe mode and mild soap. thanks |
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| 32197054 |
Inquiry for the item from sas**** |
sas******* |
2018-06-28 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from sas****
Secret Inquiry |
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[Re] Inquiry for the item from sas****
Secret Inquiry |
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[Re] Inquiry for the item from sas****
Secret Inquiry |
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| 32179441 |
Inquiry for the item from lim**** |
lim******* |
2018-06-26 |
Answered |
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Hi, I’m interested in the Japanese coral fleece carpet but would like to take a look at it first. Is it possible to go down to your store to take a look and purchase on the spot if we decide to purchase? Thanks |
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[Re] Inquiry for the item from lim****
Hi, our warehouse is @ 1092 Lower Delta Road #07-04 (S) 169203 Mon-Sat 11am-7pm, but we have no samples for viewing we can only let open for you to feel the texture of the product but were unable to open it widely as this items are placed inside the parcel bags and vaccumed. thanks |
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[Re] Inquiry for the item from lim****
Understood. Do I need to let you know before I go down? |
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[Re] Inquiry for the item from lim****
Just come in our warehouse for the operational time we mention above. thanks very much for your kind understanding,. |
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[Re] Inquiry for the item from lim****
Ok thanks |
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[Re] Inquiry for the item from lim****
Thanks |
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| 32154662 |
Inquiry for the item from res**** |
res******* |
2018-06-24 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from res****
Secret Inquiry |
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[Re] Inquiry for the item from res****
Secret Inquiry |
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[Re] Inquiry for the item from res****
Secret Inquiry |
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[Re] Inquiry for the item from res****
Secret Inquiry |
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[Re] Inquiry for the item from res****
Secret Inquiry |
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| 32088976 |
Inquiry for the item from bei**** |
bei******* |
2018-06-18 |
Answered |
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hi when restock japanese mat? |
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[Re] Inquiry for the item from bei****
stock coming next week thanks |
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| 32014551 |
Inquiry for the item from tan**** |
tan******* |
2018-06-09 |
Answered |
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Hi, I see the qty is 1 for grey (190 x 130) . I need 2 actually. When will there be a restock? Thanks |
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[Re] Inquiry for the item from tan****
restocking by next week thanks |
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